my account

can't login

You may not be able to log in if you enter an incorrect address or password when you first register as a member.


forgot password

Please proceed from "Forgot your password?" on the login screen and enter your email address. You will receive a "Customer Account Password Reset" email to the email address you entered from Nihoncha Sapuri, so please reset your password.

Please note that we are unable to retrieve your password.


I forgot my email address

Please email us with the following information.

  • I forgot my account email address
  • Your name
  • Address

If you do not know your password, please contact us with your e-mail address and then follow the above "I forgot my password" to reset your password.

    want to withdraw

    If you wish to withdraw from My Account, please do so at our shop. Please email us with the following information.

    • Request to withdraw
    • Your name
    • Registered e-mail address

      Inquiries received after 17:00 on weekdays and Saturdays, and inquiries received on Sundays will be handled on the following business day. Please note.